ScaleDesk.io

The problem

IT directors has to deal with a lot to procure labor and software for IT processes they run. They often are in interaction with several staffing vendors for labor and several resellers for software to get an IT process implemented and in place. These often take place over email and zoom meetings. Afterwards, they also have to interview countless candidates to make sure that they are a good fit. Once a consultant is onboarded, they then need train them to run the process and implement a statement of procedure.

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Our product thesis

ScaleDesk wants to solve 2 problems:
-Having to manage too many vendors to get solutions for labor and software reselling

-The pain of interviewing/integrating/training a consultant to run an IT process

ScaleDesk will be a single platform where IT directors can purchase an integrated solution of an entire IT process including the consultant, software and training. So they avoid both the the annoyance of talking to different vendors and also integrating/training the consultant to run a process internally. Upon turnover, we'll recruit and retrain a person to replace and run the process.

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On our side, we would be able to both enjoy the 40% margin of the IT staffing market and a 10%-15% reseller fee for the software market.

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Users + user flows

For IT directors:

Transaction Phase:

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1. Requirement gathering: They come into our platform and input their requirements for consulting, software, or an entire solution
2. Sourcing: We source candidates from direct applications of the posting from our tech network, AI based matching, and manual input of candidates from our IT manager
3. Vetting: The candidates create pre-recorded interviews through our interview system and we also get their references to check
4. Decision: The IT director get the set of resumes+interviews and decide if they would like to use our services/solution, they might schedule final interviews through our platform
5. Closure: The IT director signs our e-sign quotes/managed service agreement and the deal is done!

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Operation phase:

1. Hour tracking: ScaleDesk would track all the hours accrued on the project and the days they are done
2. Payment and invoice: ScaleDesk would either automatically deduct the pay from their system or send invoice to their accounts payable for payment
3. Legal docs: All the executed docs and contract for the MSA/Projects will be stored in a repository the IT director and their company and execute at any time
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For techs:

Recruiting phase:

1. Application: The tech applies on our system, either to a general page or to a specific role he's interested in; There is a multiple choice quiz to filter out people with zero knowledge of IT

2. Vetting: The tech either goes a one time auto video interview from us and also delivers to us references that we can check from his work; he signs a general contractor agreement with us

3. Project Search: After being vetted+interviewed, the tech enters into a "Verified" status where he's open to being placed on projects.
4. Matching: The tech can either apply to open projects that are his level or be auto-matched through our system, he can confirm via text or email that he wants a role if it's not through his own volition.

5. Placement: After the client is interest in him, the tech schedules final interview with the client company and gets placed with them after;

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Operational phase:

1. Timesheet: The tech either logs his hours via a timesheet or a hour tracking bot inside of slack

2. Payment: Monthly, his hours are tracked and he is paid via his rate
3. Legal: All his executed docs with us are stored at the same place